Remote Customer Success Specialist [Philippines]
Job description -Prepare and send price quotes through chats and emails within the agreed SLA - 30 minutes -Perform quality checks on documents or videos prior to delivery to clients -Close deals with global customers (mainly from the US) by scheduled meetings and strategic calls conducted upon receipt of the inquiry to discover customer pains -Increase customer retention by resolving customer complaints thru critical analyzation of the cause of the issue and later on come up with the best resolution on a timely and efficient manner -Establish strong positive customer relation to build repeat business and promoters contributing quality referrals -Make atleast 50 phone calls (mix of retention, courting and complaint) a day with both active and dormant accounts -Work independently at home (rotational shift, 5-6days/week) Qualifications -Excellent verbal and written English communication skills with neutral accent -Minimum 2 years of outbound Sales experience -Customer-service focus...