Customer Service Representative [Nigeria]


 

  • Manage large amounts of incoming phone calls.
  • Generate sales leads Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers

Job Types: Full-time, Permanent

Salary: ₦250,000.00 per month

Ability to commute/relocate:

  • Uyo: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • 2-3 years Customer service (Required)

Application Deadline: 26/05/2023


 

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