IT Support Specialist [Israel]

 

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We believe solving complex problems starts by building strong infrastructure and platforms supported by engineers working with cutting-edge technology.

As a dev-centric company, we rely on testing, implementing smart feedback loops, measuring impact, and using “fail fast” methodologies to keep our high-scale traffic and advanced products in constant progress with a 99.99% uptime.

Job Description

• 
  Work in a global team that monitors, provides end to end support and implements policies & automation while challenging yourself with projects that are self-driven

• Run the day-to-day IT operations at 3 new TLV offices

• Provide best-in-class support to our employees in Israel and abroad

• Find technical solutions for the specific needs of our employees

• Resolve technical problems with LAN, WAN, WiFi and other systems

• Manage all endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)

• Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back office systems

• Monitor and respond quickly and effectively to requests received through the IT ticketing system

• Coordinate and manage technical projects and implementations

• Manage and maintain A/V aspects of our office: conference rooms and systems, meetup areas, projectors, speaker systems, etc.

Qualifications

• IT professional with 2+ years hands-on experience in IT support.
• You have extensive knowledge of Windows, macOS and Linux environments and understand networking concepts.
• You have experience in leading technical projects and device management solutions.
• You have excellent verbal and written communication skills and you’re a service-oriented team player who’s just as comfortable working alone as you are in a team.

Additional Information

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.

***

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

 

.